Contact
Fedasil's arrival centre, and the registration centre of the Immigration Office (rue Belliard) will be closed on Wednesday 25 December, Thursday 26 December and Wednesday 1 January 2025. Persons seeking international protection will not be able to register their request or apply for reception on those three days. The Fedasil Info Point in Brussels will be closed from 23 December to 1 January 2025.
Fedasil's Head Office
Rue des Chartreux 21
1000 Brussels
Belgium
E-mail: info@fedasil.be
T: + 32- (0) 2-213 44 11
Access map
Arrival centre Fedasil
'Petit Château'
Rue de Passchendaele 2 - 1000 Brussels - Belgium
Access Map
E-mail: dispatching@fedasil.be
T 02 227 41 51
Medical expenses of asylum seekers
- Requests for payment obligations (requisitorium)
- A question about a medical invoice?
E-mail: medic@fedasil.be
T: +32-(0)2-213 43 25 (for French) or +32-(0)2-213 43 00 (for Dutch)
Helpline from Monday to Friday, between 9am and 12pm
Fedasil Info Point
The Info Point is primarily intended for counselling asylum seekers outside the reception network, but transmigrants and persons without legal residence can also go there for an individual interview.
Opening hours:
Monday 9 am - 12 pm
Tuesday 9 am - 12 pm
Wednesday closed
Thursday 9 am - 12 pm
Friday 9 am - 12 pm
Saturday closed
Sunday closed
Rue Héger-Bordet 3, 1000 Brussels
T: 0800 32 746 (from 1 pm to 4 pm)
Voluntary return
For any information on the voluntary return or to make an appointment in one of our return desks:
T: 0800 32 745 (free number), E-mail: voluntaryreturn@fedasil.be or via the online form www.voluntaryreturn.be.
Press
Other instances
You will find below the contact details of the other authorities in Belgium:
Commissioner General for Refugees and Stateless persons (CGRS)
cgvs.info@ibz.fgov.be / T: +32 (2) 205-51 11 / www.cgra.be/en
Immigration Office
infodesk@ibz.fgov.be / T: +32 (2) 488-80 00 / www.dofi.fgov.be/en
The Council for Alien Law Litigation
info.rvv-cce@ibz.fgov.be / T: +32 (2) 791-60 00 / www.cce-rvv.be